Customer Help
ALIBARBAR Australia: FAQ for shipping, orders and products
How old do I need to be to purchase a vape?
18+ required. We do not sell nicotine disposables to minors.
Delivery Time
We process paid orders within one business day and push same-day dispatch when timing allows; tracking follows handover.
Shipping Charges for Online Store Orders
A$18.00 flat nationwide. Free shipping over A$199.00. Double-check suburb, state and postcode at checkout.
What happens after I place an order?
Email confirmation → warehouse pick on business days → possible same-day exit before ~2:30pm AEST → tracking email.
Where can I view my purchase receipt?
Checkout confirmation email is your receipt; [email protected] can resend if needed.
What is a disposable vape?
An adult, usually non-refillable vape sold ready to draw. Puff counts are estimates; actual yield varies with use.
My ALIBARBAR device won’t turn on. What should I do?
Verify activation style and packaging removal. DOA claims need photos to [email protected] promptly.
My ALIBARBAR device won’t charge, charges slowly, or won’t fully charge. What should I do?
Charge only if the product is designed for it. Faults → stop charging and contact [email protected].