Common queries answered
Frequently asked Questions
How fast is delivery after dispatch?
Courier transit varies—metro is commonly a handful of business days; regional longer. Same-day dispatch eligibility ends around 2:30pm AEST on business days for orders we can pack in time.
Returns process?
Start with [email protected] inside 30 days. Share photos and order ID; wait for approval before returning goods.
Address updates?
Email quickly if the label is not printed. After handover, changes follow courier policy.
Track my parcel?
Dispatch email contains tracking. Missing it? Ask [email protected] to locate the consignment.
How to contact support?
[email protected] with order number, SKU/flavour, and a concise issue summary.
Incorrect address on the order?
Alert us immediately. Pre-ship corrections are simplest; lost parcels from bad addresses may not be refundable if the courier cannot deliver.
Do you deliver overseas?
No—this store advertises Australian delivery only.
Will everything ship together?
Yes when stock allows. Partial shipment is the exception; we will notify you if a line must follow later.